At Eve’s Eden, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we are here to help. Please review our Returns & Exchanges Policy below:

1. Return Eligibility

Unopened Products: We can only accept returns on products that are unopened and have the seal intact. For safety and hygiene reasons, once a product has been opened and exposed, it cannot be returned.
Return Window: Returns must be requested within Five days of receiving your order.

2. Refunds

Full Refunds: If your return meets the conditions (unopened, sealed), you will receive a full refund for the purchase price of the item(s).
Shipping Costs: Shipping costs are non-refundable and will not be included in the refund amount.

3. How to Return a Product

To initiate a return, please contact our customer service team at [Your Contact Email] with your order number and reason for the return. Our team will provide you with instructions for returning the product. Please note that the return shipping cost will be your responsibility.

4. Exchanges

We currently do not offer exchanges for opened products. If you received an item that is defective or damaged, please contact us immediately for assistance.

5. Damaged or Defective Products

If your product arrives damaged or defective, please contact our customer service team as soon as possible. We will arrange for a replacement or issue a refund based on your preference.

6. Return Shipping

You are responsible for the return shipping cost unless the item is defective or damaged.
For your protection, we recommend using a trackable shipping service or purchasing shipping insurance for returns, as we cannot guarantee we will receive your returned item.

7. Non-returnable Items

For safety and hygiene reasons, we do not accept returns on opened products. Once the seal is broken, we cannot guarantee the integrity or safety of the product.

If you have any questions about returns or need assistance with a return, please reach out to our customer service team at [Your Contact Email] or [Your Contact Phone Number]. We’re here to ensure that your experience with Eve’s Eden is as smooth as possible.