Returns & Exchanges Policy

Last Updated: July 26, 2026

At Eve's Eden, your satisfaction is important to us. We take pride in the quality of our products and want every order to arrive in excellent condition. If you experience an issue with your purchase, we're here to help.

Please review our Returns & Exchanges Policy below.

1. Return Eligibility

Due to the nature of our dietary supplement products and for the health and safety of our customers, we only accept returns that meet the following requirements:

The product must be unopened and have its original safety seal fully intact.
A return request must be submitted within 5 calendar days of receiving your order.
Products that have been opened, used, or have a broken safety seal are not eligible for return.

2. Refunds

Once your returned item has been received and inspected, we will notify you of the status of your refund.

If your return is approved:

A refund will be issued to your original method of payment.
Original shipping charges are non-refundable, unless the return is the result of our error or the product arrived damaged or defective.

Please allow several business days for your financial institution to process the refund after it has been issued.

3. How to Request a Return

To request a return, please contact us at mec@eveseden.info within 5 days of receiving your order.

Please include:

Your order number
The reason for your return request
Photos of the product (if the item is damaged or incorrect)

Once your request has been reviewed, our customer support team will provide return instructions if your return is approved.

4. Exchanges

At this time, we do not offer exchanges for products that have been opened or used.

If you received an incorrect, damaged, or defective product, please contact us as soon as possible and we will work with you to provide an appropriate resolution.

5. Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 5 days of delivery.

To help us resolve the issue quickly, please include:

Your order number
A brief description of the issue
Clear photos of the product and packaging

Depending on the situation, we may offer a replacement, store credit, or refund at our discretion.

6. Return Shipping

Unless the return is due to our error or a damaged/defective product, customers are responsible for return shipping costs.

We recommend using a trackable shipping service or purchasing shipping insurance, as Eve's Eden cannot be responsible for returned packages that are lost or damaged during transit.

7. Non-Returnable Items

For safety, quality control, and hygiene reasons, the following items are not eligible for return:

Opened products
Products with broken safety seals
Products showing signs of use
Gift cards (if applicable)
Promotional or complimentary items (unless required by law)

8. Contact Us

If you have any questions regarding our Returns & Exchanges Policy or need assistance with a recent order, please contact us.

Eve's Eden

Email: mec@eveseden.info

Phone: (786) 506-1248

We appreciate your trust in Eve's Eden and are committed to providing exceptional customer service and a premium shopping experience.